Returns Policy
DZR Plumbing handles returns on eligible items in a practical, inspection-based process that protects both the customer and the store.
Inspection on arrival
Please inspect your order as soon as it is delivered. If an item arrives damaged, incomplete, or materially different from what was ordered, contact DZR Plumbing promptly so we can investigate and assist.
Eligibility
Unwanted items may be considered for return if they are unused, in their original packaging, and still in resale condition. Safety-sensitive, fitted, special-order, or clearance items may not qualify for return once supplied.
Return process
- Contact the DZR Plumbing team with your order number and reason for return.
- Wait for return instructions before sending goods back.
- Returned items are inspected before refunds, exchanges, or credits are finalized.
Courier costs
If the return is due to a fulfillment error or verified defect, DZR Plumbing will work with you on the return arrangement. If the return is due to a change of mind, return shipping and any non-refundable processing costs may remain for the customer.
Refund timing
Approved refunds are processed after inspection and may take additional banking or payment-provider time to reflect. For help, use the contact page.